Hello!
Need help from Simple Cell? You've come to the right place.Frequently Asked Questions:
We ship our orders out daily Monday through Friday and occasionally ship on weekends and holidays. If your order is submitted to us by 12pm EST/EDT on those days, it will ship out the same day you place your order.
Because we ship daily, most orders will arrive within 5 business days. You can follow your order's progress with the tracking information provided via email after your item has shipped.
Tracking is automatically provided through the marketplace where you purchased your order once it has been processed.
Check tracking on orders from Simple Cell Shop or Simple Cell Bulk.
All of our orders have a 30-day return window where the product can be sent back to us for a full refund.
Of course! Please send us a message as soon as possible. Since we usually ship within 24 hours—and many orders ship the same day—we can't always guarantee cancellation. If we're unable to cancel your order, we'll refund your purchase once the returned item is received at our warehouse.
Exchange rates are handled by the marketplace where you made your purchase.
Orders placed through Simple Cell Shop or Simple Cell Bulk are charged in USD. If your payment card uses another currency, your card issuer will determine the exchange rate.
If anything is missing from your package, please contact us immediately.
Each marketplace processes returns differently. Across all products, we offer a 30-day return window for a full refund, though some products may have a longer return period. Please check the listing for your specific item.
In most cases, we will provide a free return label. Once we receive the returned item, a full refund will be issued if the issue was our responsibility. Otherwise, the cost of the return label may be deducted from your refund.
Please contact us within 7 days of receiving your package. Include your order number and photos of the item(s) and packaging. We'll work quickly to resolve the issue.
Returns may take up to 14 business days to process after we receive them. You'll receive an email confirmation once your return has been completed.
Refunds are processed through the marketplace where your purchase was made and are typically credited back to your original payment method. Credit and debit card refunds generally appear within 7–10 business days after your return or cancellation is processed, although your bank may require additional time.